Help Centre

Keep play fun. You will find these tools under account settings, available whenever you need them to manage your spending and the time you play.

Do you charge any fees?

No. Depositing and withdrawing are free with us. The bank or payment service you choose might still add a charge of its own.

How does the welcome offer work?

To get the Welcome Bonus, your first deposit must be C$10 or higher. Bonus funds have a 1x playthrough that must be completed within 7 days. Contribution rates: slots 100%, RNG table games 10%, video poker 50%, live games 0%.

How quickly are withdrawals paid?

Once a request is approved, the majority of methods complete it in 1 to 4 hours. Bank wire may take up to 12 hours.

How are the games kept fair?

Established studios provide our RNG games, and independent testers check each random number generator before release. We cannot change the result of any spin, hand or round.

Who is allowed to play?

Membership is available to anyone aged 19 or above living somewhere that legally allows online gambling. We accept your first deposit after checking your identity documents and confirming where you are located.

Which studios host the live dealer games?

Our live tables are run by Authentic Gaming, Pragmatic Play Live, Playtech Live and Ezugi.

What are the withdrawal limits?

The minimum withdrawal is C$10. The daily cash out limit is C$25,000.

How do I close my account?

To close your account, email mail@newbrunswickcasino.app using the address you registered with. You can also self-exclude from your account settings.

How is my account kept secure?

No first deposit is accepted until the account passes ID and location checks. Secure it with a strong, original password used for nothing else, and never hand your login credentials to anyone.