How We Handle Your Data

This page covers everyone who visits New Brunswick Casino, registers an account or contacts our team by email. It applies to all collection and use of your personal information, whether on our site or in our emails.

What information do we collect?

Account details: full name, date of birth, username, email address and residential address.
Identity documents, along with the results of identity, age and location checks.
Payment details: the methods you use and the deposits and withdrawals you carry out.
Play data: bets, wins, bonuses, limits and session times.
Technical data: your connection's IP address, signals that suggest where you are, and information on the device and browser in use.
Any messages you email to our support address.

Will this page change?

This page may be revised as our services or legal duties develop, and every edition carries the date from which it applies. Significant changes are communicated through an email or an alert at your next login.

Which rights do I have over my data?

Access: request a full copy of the information on file about you.
Correction: have inaccurate or outdated information fixed.
Deletion: request that we erase your data, except where the law requires us to keep it.
Objection: stop marketing and certain other uses of your data.

Email mail@newbrunswickcasino.app from the address linked to your account. Every request is handled only after we have checked your identity.

Why do we use your information?

To run your account, games, deposits and withdrawals.
To verify your identity, age and location, as Canadian rules require.
To prevent fraud, money laundering and bonus abuse.
To support safer play, including limits and the tools in Staying in Control.
To answer your emails and improve our site.
To send you promotional offers, but only with your agreement.

Who do we share it with?

Payment partners responsible for processing your deposits and withdrawals.
Verification providers that check identity, age and location.
Companies that supply hosting, games, email delivery and security services.
Authorities, where Canadian law requires it.

We never sell your information.

Do you use cookies?

Yes. Our Cookie Notice explains which cookies we use and how to control them.

Can people under 19 use the site?

No. Our services are closed to anyone under the age of 19. When it comes to light that someone under this age has registered, we shut the account at once and remove every piece of information that no legal requirement compels us to retain. You can read more in the Age Verification section.

How long do you keep it?

We keep your information while your account is active. Once it is closed, we retain it for the period that Canadian anti-money laundering and tax laws set, after which it is deleted or anonymized.

How do I control marketing?

Marketing stays off unless you choose to opt in when you register or later through your account settings.
Every email we send has an unsubscribe option at its foot, or you can change your settings at any time.
Account and security messages still reach you, as they are part of running your account.

Does my data leave Canada?

Partners that support our service may store or process data outside Canada. Our contracts require them to safeguard it to the standard expected in Canada.