Staying in Control
This page applies to every New Brunswick Casino player. It starts to apply on the day you register and covers Jackpots, Popular slots, Live Casino tables and all other parts of the lobby. It sets out the tools that help you play on your own terms.
What is our commitment to you?
Gambling should remain entertainment that stays in your control. Every account comes with protective tools, our team learns how to spot harmful play, and we contact players whose activity points to a problem. Accounts are open only to players in jurisdictions that allow online gambling, and we meet Canadian rules for age and identity checks and for anti-money laundering.
- All the tools described here cost nothing and can be found in your account settings.
- No VIP status or New Brunswick Rewards level can override a limit you have set.
- Accounts paused for cooling-off, and self-excluded accounts, get no Promotions messages from us.
Where can I find free, confidential help?
These independent organisations support players and their families:
- Alberta Health Services Addiction Helpline
- ConnexOntario
- Gambling Therapy
- Internet Matters, offering parents advice on online safety for children
What options do I have for controlling my play?
Deposit limits
Set a maximum on deposits to your balance for a period you pick. When you hit that cap, further deposits are blocked until the period is over.
Wager and stake limits
With a wager limit, you control your total betting across a time frame you select. A stake limit restricts how large any single bet can be, for slots as well as table games.
Reality checks
While you play, a pop-up appears at set intervals showing how long your session has lasted and your net result, so you can make a clear decision about whether to continue.
Time alerts
Set a session length and you will be notified when that time runs out.
Cooling-off
Want to step away from gaming for a while? You pick the length of your cooling-off time yourself, from one day at the shortest to six weeks at the longest. While it runs, your account stays locked: deposits are refused, games will not open and promotional messages from us stop.
Self-exclusion
If you need a longer break from gambling, self-exclusion prevents you from accessing your account for a period of your choosing. It cannot end early, even on request.
Account closure
Permanent closure of your account is available on request. Before closure, we pay out any withdrawable balance to a verified payment method.
Verification ahead of your first deposit
Your identity is checked through KYC and your location confirmed by geolocation before we accept any deposit. That way, minors and players in regions where play is not allowed cannot bet real money.
When do limit changes take effect?
- Lowering a limit applies instantly.
- If you ask for a higher limit or want one removed, the change only starts after 24 hours, so you can reconsider.
- Cooling-off breaks and self-exclusion periods always run their full length once started. Neither can be ended early.
How do we protect minors?
Only players aged 19+ may use New Brunswick Casino. We verify identity and age before a first deposit is accepted, and accounts held by minors are closed. The Age Verification page describes these checks and offers practical advice for parents.
How can I check whether my gambling is under control?
Our self-assessment quiz needs only a few minutes and offers an honest view of how you play. You can take it at any time from the settings area of your account. Common warning signs include:
- Placing larger or more frequent bets to win back losses
- Playing longer than you planned
- Gambling with borrowed money or money set aside for bills
- Hiding how much you gamble from family or friends
- Losing sleep, or falling behind at work or school, because of gambling
If any of these sound familiar, use a tool above or contact one of the organisations listed on this page.
How do I contact us?
Email mail@newbrunswickcasino.app to turn on a tool, report a concern, request self-exclusion, or take a cooling-off period. Messages like these are treated in confidence and given priority. Our Terms & Conditions cover general account rules.